So if you're going to return holiday gifts or purchases, do it in a smart and sustainable way. Being smart about returns yields the best gift of all: a less-cluttered home and planet. Updated June Much of our advice on how to return still stands; we've updated a few retailer return deadlines and policies.
First things first: You have more time than you think. We've also seen regular return policies extended because of Covid Make sure to pack your item with all tags, accessories, and original packaging if possible. Goods returned in their original packaging and in original condition are much easier to resell, Summers said.
Bring your receipt, too, especially if it's a gift receipt. Some stores require you to show them ID, so be sure to bring that along too. Summers encourages you to share why you're returning a product.
Retailers take this kind of feedback seriously, since it helps them potentially reduce returns for the following year. Finally, know individual store policies. Some stores will adjust their policy for opened or unopened products while others will take returns and exchanges only in stores. Amazon will honor returns and exchanges for items shipped back within 30 days of when the items are received.
Pack your item and log in to your Amazon account to start a return. You could be entitled to a repair, replacement or a refund, answer some simple questions and Which?
The Consumer Rights Act gives you the statutory right to return something and get your money back if it's faulty. You have the legal right to a refund if you return your faulty good within 30 days of receiving it, regardless of what the store's return policy says. If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a repair or replacement.
If that's unsuccessful, you can then ask for a refund. After the first six months, the burden of proof switches to you to prove the fault you've found was present at the time you purchased the goods in store or first took ownership of it if you bought it online.
See our guide on returning faulty goods to find out more about your right to a refund, repair or replacement. To join, call us on or sign up online. The good news is that most retailers choose to provide a 'goodwill' returns policy offering an exchange, refund or credit note for most returns. You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy.
It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it. Returns policies are usually displayed on receipts, on signs in store and online.
You can also ring the shop's customer services line to find out its returns policy. According to Thomas Pertaia, a solicitor at DAS Law, if you ordered goods from suppliers outside of the UK and was sent the wrong item or the item was faulty, you have the right to request either a repair or replacement. So where possible, always pay with a credit card and just make sure you pay off the balance in full to avoid interest charges.
Purchased a song, app or a TV show by accident? If content is faulty, you are entitled to a replacement or a refund. If you use PayPal to pay for goods online for high street shops, you can get a refund through the retailer or PayPal itself. However, you may not be able to make a return in person — if you paid using PayPal, you often have to return it by post.
Proof of purchase, such as your bank or credit card statement, is usually enough although some retailers may not accept this. You have the added weight of Section 75 of the Consumer Credit Act when you pay with your credit card. There's also Chargeback and Paypal protection if you paid another way.
They do not have to provide a reason. You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.
A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging. Read more about consumer protection from unfair trading.
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